Local Government>9-1-1/Central Dispatch


6973 Hudson Rd

Osseo, Michigan 49266

Administration Phone: (517) 523-9911

Fax: (517) 523-9920

Overview and Mission Statement




Hillsdale County 9-1-1/Central Dispatch is the public service answering point (PSAP) for Hillsdale County.  We operate 24 hours a day, 7 days a week, with 9 full-time and 7 part-time dispatchers.  All calls made to 9-1-1 within HIllsdale County are routed through our communications center.  When a 9-1-1 call is answered, the dispatcher first obtains important information from the caller such as the location and nature of the call, while their partner dispatches (sends) the appropriate emergency response agency.


Hillsdale County 9-1-1/Central Dispatch is funded solely by a 9-1-1 surcharge that is applied to your telephone bill.  The 9-1-1 surcharge may be applied to any device that has the capability of accessing the 9-1-1 network such as land line telephones, cellular telephones, and Voice over Internet Phones (VoIP).  Absolutely no general fund tax dollars supplement the dispatch center's operations, maintenence, or equipment.


Mission Statement:


To provide efficient and effective routing of Public Safety Services in a courteous and professional manner to the citizens of Hillsdale County.




If you would like a speaker to educate your group about 9-1-1 services and/or the Code Red program, Please contact us at the Administrative phone above. We would be honored to speak to you and/or your group. 

9-1-1 Accessible Devices

There are several types of devices that currently have the capability of accessing the 9-1-1 network.  The following is some important information regarding landline phones, cellular phones, payphones, and VoIP phones.


Landline Telephones:


The most reliable telephone is the traditional landline phone.  Landline phones are connected to a telephone line within your home, so there is an accurate and specific address, as well as a correct call back number associated with them.  Landline phones also display which emergency services respond to your location.


If your handset is cordless, be sure to instruct your child on how to turn on the phone and to remain close enough to the home to retain a strong signal.


IMPORTANT: During power outages, your cordless phone will NOT work.  Because of this, It is highly recommended that you keep a hard-wired (corded) phone as a backup in case of an emergency during a power outage.


Cellular Telephones:


As long as cellular phones are charged, they are capable of dialing 9-1-1 even if there are no minutes left on the phone or service plan in effect.  Cellular phones are mobile, so there is not a specific address associated with them.


Hillsdale County Central Dispatch is FCC Cellular Phase II capable.  What this means is that if your cellular phone is Phase II compliant (GPS enabled), it will transmit to 9-1-1 not only your location via latitude and longitude coordinates with an accuracy of between 50 to 300 meters (approximately 164-984 feet), but it will also provide the phone's call back number, as well as the name of the person who owns the phone.


Cellular phones need to be near working cellular towers to work well.  During long-term power outages, the towers in which you rely on to receive your cellular phone signal may lose power.




You do not need to deposit any money into a payphone to make a call to 9-1-1...it is a free call.


VoIP Phones:


VoIP (Voice over Internet Protocol) is a phone service through your computer via the internet.  VoIP providers are required by FCC rules to deliver 9-1-1 calls to the appropriate public safety answering point (PSAP).  It is your responsibility to register your home address with your VoIP provider.  Keep in mind that If you have a power outage, your VoIP service may be disabled.

Police/Fire/EMS Agencies and 2014 Dispatch and Call Statistics

911 Dispatchers answered 54,758 calls in 2014.


18,879 incidents in 2014 requiring law-enforcement response were dispatched to the following law-enforcement agencies which serve the citizens of the Hillsdale County area:

  • Michigan State Police
  • Hillsdale County Sheriff
  • Hillsdale City Police
  • Jonesville Village Police
  • Litchfield City Police
  • Reading City Police
  • Somerset Township Police
  • Michigan Department of Natural Resources (DNR)

2,622 incidents in 2014 requiring fire department and/or medical first responder (MFR) response were dispatched to the following fire departments which serve the citizens of the Hillsdale County area:

  • Allen Fire Department
  • Camden Fire Department
  • Hillsdale City Fire Department
  • Hillsdale Rural Fire Department
  • Jonesville Fire Department
  • Litchfield Fire Department
  • Montgomery Fire Department
  • Moscow Fire Department
  • North Adams Fire Department
  • Pittsford Fire Department
  • Reading Fire Department
  • Somerset Fire Department
  • Woodbridge Fire Department
  • Wright/Waldron Fire Department
  • Addison Fire Department
  • Hudson Fire Department
  • Pioneer Fire Department

4,360 incidents in 2014 requiring ambulance response were dispatched to the following ambulance companies which serve the citizens of the Hillsdale County area:

  • Reading Emergency Unit
  • Wright/Waldron EMS
  • Somerset EMS
  • Hudson EMS
  • Addison EMS
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Sign Up For CodeRED Alerts Today!

The County of Hillsdale has Contracted with CodeRED Emergency Communications Network, Inc., to Provide Mass Notification Services to the Hillsdale County Community


The CodeRED system provides Hillsdale County officials the ability to quickly deliver messages to targeted areas or the entire County of Hillsdale


Alert Types



Examples include:evacuation notices, drinking water contamination, school lock- downs, amber alerts, fugitives at large, etc.



Examples include: government closures, street parades, road closures, events,

town meetings, etc.



Automatically notifies citizens in the path of severe weather just moments after a

warning has been issued by the National Weather Service.


Your contact information remains private and will only be used for community notifications.





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